1. Overview

These Terms and Conditions apply to all purchases made through this website. By using our site and placing an order, you agree to these terms. If you do not agree, please do not use this website.

2. Company Information

This website is operated by [Your Business Name] (“we”, “our”, or “us”). We are based in [New Zealand / Australia], and all transactions are governed by local consumer laws.

3. Products and Pricing

All prices are listed in [NZD/AUD] and include GST unless otherwise stated. We reserve the right to change prices or product information at any time without notice. Product availability is subject to change.

4. Ordering

When you place an order, you will receive an order confirmation. This does not signify acceptance of your order—it simply confirms we received it. We reserve the right to cancel or refuse any order at our discretion.

5. Payment

We accept payment via credit/debit card. All payments must be received in full before goods are dispatched.

6. Shipping and Delivery

We ship to [New Zealand / Australia / international] addresses. Shipping rates and delivery timeframes are displayed at checkout. Delivery delays caused by couriers or other factors beyond our control are not our responsibility, but we’ll do our best to assist.

7. Returns and Refunds

If your product arrives damaged or faulty, please contact us within 7 days of delivery. We'll offer a replacement or refund where appropriate, in line with consumer rights. Change-of-mind returns are not accepted unless required by law.

8. Warranties

We do not offer warranties beyond those required by the Consumer Guarantees Act (NZ) or Australian Consumer Law (AU), depending on your location.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. To the extent permitted by law, our total liability is limited to the purchase price of the product in question.

10. Privacy

We collect and handle your personal information according to our privacy policy (data will not shared with 3rd party holders, and only used for notification and marketing purposed of Hatch House Group, which forms part of these terms.

11. Intellectual Property

All content on this site—including text, images, logos, and graphics—is the property of Hatch House NZ Ltd and Hatch House Australia Pty Ltd and may not be used without permission.

12. Changes to Terms

We may update these Terms and Conditions from time to time. The version displayed on this site at the time of purchase will apply to that order.

13. Contact

For questions or concerns, please contact us at admin@hatchhouse.nz