1. Information we collect
We may collect your name, email address, phone number, business details, enquiry information and any other details you choose to provide when you contact us, make a booking or submit a form. We may also collect limited technical information, such as device, browser and website-use data.

2. How we use information
We use personal information to respond to enquiries, provide services, manage bookings, improve our website and communications, meet legal obligations and protect our business, team and clients. We only use information where there is a legitimate business reason or your consent. When you provide your email address to download a resource, guide, factsheet, e-book, webinar recording, or other content from the website, you consent to receiving relevant communications from Hatch House. You may unsubscribe from these communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

3. Cookies and analytics
Our website may use cookies and similar technologies to remember preferences, understand site performance and improve visitor experience. You can control cookies through your browser settings.

4. Sharing information
We do not sell personal information. We may share it with trusted service providers who help us operate our website, communications or business systems, or where disclosure is required by law.

5. Storage and security
We take reasonable steps to keep information secure and retain it only for as long as needed for the purposes described in this policy, or as required by law.

6. Your rights
You may request access to, correction of or deletion of personal information we hold about you, subject to applicable legal requirements.

7. Contact us
For privacy questions or requests, contact Hatch House at info@hatchhouse.nz or office@hatchhouse.com.au.